FAQ

Updated: August 16, 2026

These answers summarize ordering and shopper care at Yankeacandle.

Fragrance: How do I know a purchase was received?

For fragrance shopping, a confirmation is sent to the email entered at checkout. Check spam or junk folders, then contact us with the purchase details if it is missing.

Fragrance: Which cards and currency are supported?

For fragrance shopping, checkout is in USD and accepts eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards.

Fragrance: How long does processing take?

For fragrance shopping, processing takes 1–2 business days. Purchases after 5:00 PM Pacific Time (PT), on weekends, or on holidays begin processing on the next business day.

Fragrance: How long does transportation take?

For fragrance shopping, carrier transit ordinarily takes 4–6 business days after dispatch. It follows and does not include the separate 1–2-business-day processing period.

Fragrance: What does delivery cost?

For fragrance shopping, standard delivery is free on every United States purchase with no minimum purchase. The store does not ship outside the United States.

Fragrance: Will tracking be supplied?

Yes. A carrier tracking number is sent after shipment, although the first scan may take a short time to appear.

Fragrance: Can I cancel?

For fragrance shopping, contact support before shipment and we will attempt cancellation. After shipment, the send-back request process applies once the parcel is delivered.

Fragrance: Can I send-back request a product?

For fragrance shopping, eligible products may be returned for any reason within 30 days after delivery. The merchant provides a free prepaid label and charges no restocking fee.

Fragrance: Are exchanges available?

For fragrance shopping, yes. Contact support within the 30-day window. Exchange completion depends on stock, and support will explain the available resolution.

Fragrance: Who pays send-back request delivery?

For fragrance shopping, the merchant pays for eligible change-of-mind returns and for damaged, defective, incorrect, or incomplete purchases by issuing a free prepaid label.

Fragrance: When will a refund arrive?

For fragrance shopping, after receipt and inspection, an approved refund goes to the original payment method. Posting typically requires 5–10 business days after issuance.

Fragrance: What is outside an ordinary send-back request?

For fragrance shopping, customized goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive products are excluded from routine change-of-mind returns, without reducing remedies for damage, defects, wrong products, or missing parts.

Fragrance: How are taxes handled?

For fragrance shopping, taxes are collected when applicable law requires them; the store does not promise tax-free checkout in every location.

Fragrance: How can I contact the store?

For fragrance shopping, email Support@Yankeacandle.shop or call 9482570501 Monday to Friday, 9:00 AM–5:00 PM Pacific Time (PT). Written correspondence may be sent to 732 N 30th St, Fort Smith, AR 72901, United States.

Fragrance: Merchant record

For fragrance shopping, yankeacandle is responsible for this page.
Email: Support@Yankeacandle.shop
Telephone: 9482570501
Physical address: 732 N 30th St, Fort Smith, AR 72901, United States