Refund Policy

Effective date: August 16, 2026

For fragrance shopping, yankeacandle accepts eligible returns for any reason within 30 days after carrier-confirmed delivery and supports exchanges. Contact shopper service before sending merchandise so we can provide instructions and the required label.

Fragrance: send-back request eligibility and condition

For fragrance shopping, send-back request the product and included components in substantially the condition received, subject to reasonable handling needed to evaluate it. Follow the authorization and packing instructions. No restocking fee is charged for an eligible send-back request.

Fragrance: Merchant-paid send-back request transport

For fragrance shopping, we pay eligible send-back request delivery, including for change of mind, and provide a free prepaid send-back request label. The same merchant-paid label applies when merchandise arrives damaged, defective, incorrect, or missing an item or component.

Fragrance: Exchange process

For fragrance shopping, tell support if an exchange is preferred. Availability is checked when the request is processed. If a direct exchange cannot be completed, we may refund the original product to the original payment method and invite a replacement purchase.

Fragrance: Inspection and refund timing

For fragrance shopping, after receipt and inspection, an approved refund is issued to the original payment method. Once issued, the bank or card network typically needs 5–10 business days to post the credit.

Fragrance: Cancellation before dispatch

For fragrance shopping, ask to cancel before shipment. We will cancel when fulfillment has not made shipment irreversible. After shipment, cancellation is unavailable and the send-back request procedure applies following delivery.

Fragrance: Ordinary-send-back request exclusions

For fragrance shopping, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are not eligible for routine change-of-mind returns. These limits never reduce remedies for goods that are damaged, defective, incorrect, or missing parts.

Fragrance: Merchant record

For fragrance shopping, yankeacandle is responsible for this page.
Email: Support@Yankeacandle.shop
Telephone: 9482570501
Physical address: 732 N 30th St, Fort Smith, AR 72901, United States